Online Store - Ordering

What do you do with my email/name/password when I create an account?

Keeping your personal information private is very important to us. When you create an account on PURICA.com or sign up to our email newsletter, we do ask you for your first and last name, your e-mail address, a password. We store this information on a secure server and it is used to shorten your login process. The only time a third-party would ever see this information is when they are performing functions on our behalf, like our website host, email platform, and credit card payment processing. You can read PURICA’s full privacy policy here.

How do I use my promo code?

You can apply your promo code in your shopping cart where the box asks for your ‘Coupon Code’. Enter it in the box and click apply.

Can I use more than one promo code?

No. The code you were provided is not able to be used in conjunction with any other offers.

What type of payment do you accept?

We accept the following methods of payment: Visa, Mastercard, American Express. We do not accept Paypal or Visa Debit Cards at this time. Orders are subject to review. Your purchase from PURICA will show on your Credit Card statement as PURICA – THE NUTRACEUTICAL

Can I change or cancel my order?

Orders are processed and shipped as soon as possible so please contact us immediately after placing your order if you have changed your mind. If we can catch your order before it goes to our warehouse, we may be able to change or cancel it.

Shipping

What happens if a product is out of stock?

If you placed an order on an item and didn’t receive it and there is a zero amount on your invoice next to that item, you weren’t charged for it. At this time we don’t send out backorders and you will need to reorder once the item becomes available again on our eStore (It will show as available on the product page).

How do I get free shipping?

We offer free shipping on all orders over $75 in Canada and $100 in the United States (after all discounts and promotions are applied).

What courier do you use?

We ship via Canada Post, and for Express Shipments we use FedEx Express

Does PURICA ship Internationally?

At this time we ship to the USA and Canada only. We don’t offer international shipping.

Do you ship to PO boxes or military addresses?

At this time we are unable to ship any PO boxes or APO/FPO/DPO addresses.

How can I track my order?

Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow.

Returns

My item arrived damaged, what do I do?

Please email shop@purica.com (mailto:shop@purica.com) with your name, phone number, picture of the product and order confirmation number and we’d be happy to send out a replacement to you (shipping and handling on us!)